Return Policy

Return & Exchange Policy

At METAL MONK Greenport, we want you to be completely satisfied with your purchase. 

Returns

We accept returns within 10 days of delivery for most items in their original condition. Custom or personalized pieces and sale items are final sale and cannot be returned unless defective.

How to Initiate a Return

To start a return, please contact us through your registered email with your order number and reason for return. We'll provide you with return instructions and a return authorization.

Refunds

Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you'd like to exchange an item for a different size, style, or piece, please contact us and we'll be happy to assist you.  Exchanges are not available for custom, personalized or sale items.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange for a replacement or full refund, including shipping costs.